Help centre

Product guides, administration, developer reference and operations procedures for DigiMarketingOS 1.0.0.

For marketing teams

Getting started

Create your organization, add a workspace, invite teammates, then connect a marketing channel from Integrations. The dashboard populates as soon as your first campaign has activity.

Creating campaigns

Campaigns group content, spend and results. Give a campaign a goal, budget and date range, then attach content and channels so attribution can credit the right campaign.

Publishing social content

Draft content once, pick the channels, then schedule or publish. Content moves Draft to In review to Approved to Scheduled to Published; failed publishes retry automatically and surface the provider error.

Managing CRM and leads

Leads captured from forms land in the CRM with their source campaign and content. Move opportunities through pipeline stages; won and lost stages feed conversion reporting.

Automation

Build workflows from a trigger, conditions and actions. Executions are logged step by step so you can see exactly why a contact took a branch.

Email marketing

Choose an audience or segment, pick a template, preview, then send or schedule. Unsubscribes and bounces are suppressed automatically and cannot be overridden.

AI copilot

Ask the copilot for ideas, copy or analysis. It reads only the data your role can see, and every request counts against your plan's AI allowance.

Reports

Build reports from widgets, schedule them, and share client-safe versions. Attribution models let you compare first touch, last touch, linear, time decay and position based.

Billing

Plans, usage and invoices live in Billing. You are notified at 80%, 90% and 100% of any plan limit before it affects your work.

Incident severities and what to expect

Critical
Platform unavailable, data loss risk, security breach, billing broken for all customers.
Response: Acknowledge immediately, continuous work until mitigated, status page updated every 30 minutes.
High
Core workflow broken for many customers (publishing, email sending, login for a subset).
Response: Acknowledge within 30 minutes, mitigation same business day.
Medium
Degraded feature with a workaround, elevated error rate, single-tenant issue.
Response: Acknowledge within one business day, fix in the next release.
Low
Cosmetic issues, small usability defects, non-blocking integration warnings.
Response: Triaged into the backlog and reviewed weekly.

Live availability is published on the status page. For anything not answered here, contact support from inside your workspace so your request arrives with its organization context.