Data Deletion Instructions

1. What this covers

This page explains how to request deletion of the personal data DigiMarketingOS holds about you. That includes two categories: data we receive from Meta (Facebook, Instagram) when you connect a channel, and the account information you provide directly when you sign up or use the platform.

When you connect a Facebook Page, Instagram Business account or other Meta channel to a DigiMarketingOS workspace, we receive a limited set of data from Meta to operate the integration: your Meta user identifier, the connected Page or account identifiers, the access and refresh tokens needed to call the relevant APIs on your behalf, and any content or insights you explicitly import into the platform.

When you create a DigiMarketingOS account, we store your name, email address, organisation details and workspace configuration. This page covers how both kinds of data can be deleted.

2. How to request deletion

You can request deletion of your data in three ways:

• Automatic Meta deletion: From your Facebook settings, go to Settings & Privacy → Settings → Apps and Websites, find DigiMarketingOS, and select Remove. Meta sends a signed deletion request to our callback endpoint and we begin removal within 24 hours. This removes the data associated with your Meta identity.
• Manual email request: Email privacy@digimarketingos.com with the subject "Data deletion request" and include your connected account details or registered email. We will verify your identity and begin removal within 24 hours. You can request deletion of Meta-connected data, your DigiMarketingOS account, or both.
• Self-service: Workspace owners can disconnect any channel and delete their workspace from account settings at any time, which removes the connected credentials and imported data. To delete your entire account, contact us using the method below.

3. What Meta / Facebook data is deleted

On a verified deletion request we remove, for the requesting user's Meta identity:

• The connected Facebook Page or Instagram Business channel record and its encrypted OAuth access and refresh tokens.
• Content and insights imported from that channel (posts, analytics, audience data) unless retained for billing or legal reasons.
• Any cached profile, page or account metadata obtained from Meta, including your Meta user identifier.
• Audit-log entries referencing the Meta identity are retained in a minimised form where retention is legally required, but with the Meta identifier removed or hashed.

4. What account information is deleted

When you request deletion of your DigiMarketingOS account (in addition to, or separately from, Meta data), we remove:

• Your user profile: name, email address, avatar, job role and company-size details entered during registration.
• Your organisation and workspace records, including workspace configuration and member assignments.
• All marketing data you created or imported: campaigns, content, contacts, leads, deals, notes and saved analytics.
• Connected channel credentials and tokens for every integration (Google, LinkedIn, Meta and others), not just Meta.
• Billing records are retained in a minimised form where required for tax and accounting obligations, but payment card details are never stored on our servers.
• Active sessions and API keys are revoked immediately so no further access is possible.

5. How to submit the deletion request

To submit a deletion request, follow these steps:

• Email privacy@digimarketingos.com with the subject line "Data deletion request".
• Include the email address registered on your DigiMarketingOS account and, if applicable, the Facebook/Instagram account you connected.
• State whether you want to delete only your Meta-connected data, only your DigiMarketingOS account, or both.
• We will reply to confirm receipt and verify your identity before proceeding. Verification usually takes one business day.
• If you prefer the automatic Meta flow, simply remove the app from your Facebook settings and no email is required for the Meta portion.

6. Expected processing time

Deletion of live data begins within 24 hours of a verified request. Most data is removed within 7 days. Full deletion, including purging residual copies from encrypted backups, completes within 30 days.

If a deletion cannot be completed for technical reasons — for example, a backup restore is in progress — we will inform you of the delay and continue attempts until complete. We confirm completion by email (for manual requests) or via Meta's confirmation mechanism (for automatic requests).

7. What we do not delete

We never receive or store your Meta or DigiMarketingOS password in plaintext. We do not keep data that is necessary to retain for accounting, tax, fraud-prevention or security-log obligations. Where data must be retained, it is minimised and access-restricted, and identifiers are removed where possible. Email privacy@digimarketingos.com if you need details of what is retained for your case.

8. Signed deletion callback (Meta)

When you remove the app via Facebook, Meta sends a signed request to our registered deletion callback URL:

• Endpoint: https://www.digimarketingos.com/api/public/meta/deletion
• We verify the request signature using HMAC-SHA256 and our Meta app secret before any action is taken.
• On a valid request we record a confirmation code and begin removing the data associated with the Meta user identifier.
• We return a confirmation to Meta within 24 hours, as required by Meta's platform terms.

9. Verification and confirmation

Every deletion request is recorded with a confirmation code. If you contacted us manually, we will send that confirmation code to your registered email once deletion is complete. If you used the automatic Meta flow, the confirmation is returned to Meta as required.

10. Contact & support

For any data deletion question, or to check the status of a request, contact our privacy team:

• Email: privacy@digimarketingos.com
• General support: support@digimarketingos.com
• Response time: we acknowledge every request within 2 business days and begin verified deletions within 24 hours.
• For account or billing questions, email support@digimarketingos.com and we will route your request to the right team.