Refund & Cancellation Policy

1. Free plan and trials

The free plan requires no payment and can be used indefinitely within its limits. Where a trial of a paid plan is offered, it can be cancelled before it ends with no charge.

2. Cancelling a subscription

You can cancel at any time from Billing inside the application. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for, after which the workspace moves to the free plan. No data is deleted on cancellation.

3. Refunds

Subscription fees are charged in advance and are generally non-refundable for the period already started. We do issue refunds in these cases:

• Duplicate or accidental double charge for the same period.
• A charge taken after a valid cancellation was recorded.
• A confirmed platform fault that prevented you from using the paid plan for a material part of the billing period and could not be resolved.
• A first-time paid subscription cancelled within 7 days of purchase where the plan was not materially used.

4. How to request a refund

Email support@digimarketingos.com from the account email address with the invoice number and reason. We respond within 5 business days. Approved refunds are returned to the original payment method by our payment processor, typically within 5–10 business days depending on your bank.

5. Failed payments

If a renewal payment fails we retry and notify the account owner by email. If payment is not completed the subscription is downgraded to the free plan rather than silently disabled, and your data remains available within free-plan limits.

6. Upgrades and downgrades

Upgrades take effect immediately and are charged for the new plan. Downgrades take effect at the end of the current billing period so you keep what you paid for. Usage above the lower plan's limits must be reduced before the downgrade completes.